Ordering a replacement thermometer or recalibration is not handled through the app but typically goes through your customer service manager or a separate webshop managed by your organisation. Only authorised personnel such as managers or designated staff may place orders for new or recalibrated equipment.
Meanwhile, if a thermometer’s calibration date has expired, you should continue to perform temperature measurements as normal using the existing thermometer. The app allows you to complete measurement jobs and does not block job completion due to calibration expiry. Any readings taken are checked against compliance risk rules on submission. If you lose connectivity while working, the app queues your data and syncs it when connection resumes.