FAQ

37 articles

• Can I add a colleague to our organisation?
• Can I add a colleague, subcontractor or external advisor to a location?
• Can I add a subcontractor or third party to one location without giving them access to everything?
• Can I add extra check valves or create a new check-valve control task?
• Can I add, rename or remove tap points and assets on a location?
• Can I assign tasks to a specific technician or team?
• Can I bring an offline sensor back online without support?
• Can I cancel or change the subscription for a location?
• Can I change how long a flushing or temperature measurement has to run?
• Can I change my password?
• Can I change or switch off the emails and notifications I receive?
• Can I change the date of a task group, or move work to another period?
• Can I change the email address on my account?
• Can I change when my flushing tasks run, or carry them out earlier than scheduled?
• Can I change which contact person receives the reports?
• Can I connect a sensor or LoRa gateway to a location myself?
• Can I correct a temperature measurement after it has been submitted?
• Can I create a new location or building myself?
• Can I deactivate or remove a user who has left the company?
• Can I download my logbook or report as a PDF myself?
• Can I export a list of all my locations with addresses and LD numbers?
• Can I generate and release a new risk assessment (RA / RABP) myself?
• Can I get tasks to show up in the app when my engineer can't see them?
• Can I give my client or building owner read-only access to their dossier?
• Can I make a logbook definitive (final) myself?
• Can I order a replacement thermometer or get one recalibrated?
• Can I pair my own Bluetooth thermometer with the app?
• Can I record a legionella sample and upload the lab result myself?
• Can I reopen a period or task group that has already been closed?
• Can I report a room or property as vacant so tasks stop being generated?
• Can I reset my password or set up 2FA on a new device?
• Can I restore an asset, task group or location I deleted by accident?
• Can I see all the buildings I have tasks for?
• Can I set a holiday replacement so my tasks are covered while I'm away?
• Can I still get documents from a location that has been archived or cancelled?
• Can I transfer a location to another organisation, environment or colleague?
• Can I upload documents, drawings or certificates for several locations at once?