← Back to Help Center

Can I still get documents from a location that has been archived or cancelled?

Documents from a location that has been archived remain accessible to users who have access to that location’s folder in Documents. However, deleting or archiving a location requires an Admin role or higher, and only users with such roles can unarchive the location to restore active use.

Archived locations are taken out of active use but their documents stay in place, inheriting the location’s access permissions. Retrieval of documents does not require a support request, provided you have the necessary access rights in the organisation. Deleting a location removes everything inside the location’s folders, so once deleted, documents cannot be retrieved without restoring from backup outside the platform.