This article explains why a location may not appear in BriqSafe and what to check on the web and mobile app.
Check your access
The web home screen shows only locations that your account has been granted access to.
- Open My BriqSafe on a desktop-width screen.
- Check the locations map for the location.
BriqSafe checks your location permissions before it plots a location. You should not see a location that has not been granted to you. If permissions fail to load, the home screen shows Failed to load permissions with a Retry action instead of showing an empty dashboard.
If you cannot find a location that you expect to access, ask your administrator to check your location permissions.
Check the screen size
The map on My BriqSafe is available only at desktop width. It is not loaded at tablet or mobile widths.
On a narrow screen, the map section moves below the left column on the web home screen. On a mobile device, use My Locations on the home screen instead.
Find a location on the web Locations page
- Open Locations.
- Search by the location name or address.
- To narrow the results, open Filter.
- Select any required assignees or activity types in Assignees and Activities.
- Select Apply Filters.
Filters remain applied when you switch between the map and list on a narrow screen. The available filters are assignees and activities. There are no filters for client, jurisdiction, compliance status, domain or tag.
Check why a location is missing from the map
A location can remain in the Locations list but be absent from the map when it has no latitude and longitude coordinates. This is usually a coordinates issue rather than a filter.
At desktop width, the list shows locations inside the current map view and locations without coordinates. Panning the map can therefore change which locations appear in the list.
To check more locations from the web home screen, open Locations. The home map loads only the first 100 locations, so an organisation with more than 100 locations may have locations without a pin there even when their coordinates are set.
Use map pins and clusters
Nearby locations may be grouped into a numbered cluster pin.
- Choose the numbered cluster pin to zoom in.
- Continue choosing the cluster until it separates into individual pins.
- Choose an individual location pin to open that location's detail page.
A cluster pin only zooms the map and does not open a location. On the web, choosing an individual pin opens the location immediately. In the field app, tapping an individual pin shows a card with the location name and address; tap that card to open the detail page.
Check My Locations on mobile
- Open the app or tap My BriqSafe.
- Scroll to My Locations.
- If more than nine locations are in scope, tap Show more.
My Locations is hidden when no location is in scope; it does not show an empty state. Pull down to refresh the home screen if you expected locations to appear.
The section shows the first nine locations in list order, not in order of urgency. Each card includes the location's photo, name, address and status.
Refresh the home screen
Pull down to refresh every section of the mobile My BriqSafe screen. This can reload My Locations and other home-screen content after a failed or incomplete load.
Video walkthrough
1Verify and Edit Location Details