This article explains how to continue a visit when you lose signal on site, what data is stored on your device, and what happens when the connection returns.
NoteRequired role: Engineer
Before You Get Started
Open the visit while you are still connected. This makes the visit and its jobs available if you lose signal later.
- While connected, open the visit from the visits list.
- If you are using a phone, open today in Visits while connected, or plan to work from My BriqSafe.
Continue the visit without a connection
When the connection is lost, continue working normally. These parts of the app are native and keep working offline:
- The visit list and job list
- The job form
- Thermometer pairing
- The flushing timer
- Photo capture
Readings and job status changes, including completing, skipping or reopening a job, are saved on the device. The app shows a notice that they will be sent when you reconnect. Photos are added to the upload queue.
Embedded web pages do not work offline. For example, the Location jobs page opened from a structure card's overdue count shows Not Available Offline. Complete this work before you lose signal.
Know which visits are available offline
The automatic cache contains only your own visits dated yesterday, today or tomorrow. It fills My BriqSafe's day list, the tablet's unfiltered Visits columns for today and tomorrow, and the jobs for those visits.
On a phone, a day appears in Visits offline only if you opened that day there while connected. Open today in Visits before leaving signal, or work from My BriqSafe.
A visit dated further in the future is cached only if you displayed its day in the Visits list while connected. A colleague's visit is not cached for you unless you are a manager who filtered the list to that colleague while connected. A visit created elsewhere after you went offline never arrives on your device.
The automatic cache refreshes when you launch the app, switch organisation, return to the app, reconnect after more than six hours since the last refresh, manually refresh, or create a visit on the device.
Reconnect and upload your work
When signal returns, the app drains the queue in the background. Queued photos upload only after reconnecting, so let the queue finish before leaving the site.
- Tap the round cloud button at the top right of the header. It shows a count while changes are waiting. If it has expanded into a status message, tap it once to shrink it, then tap it again.
- In Your changes, review the status card, the pending changes under Jobs, and Other changes. Job changes are grouped by structure and floor.
- Tap Upload now, or let the changes upload automatically. Upload now is disabled while you are offline or the connection is poor.
- When nothing is waiting, tap Get latest data to download a fresh copy.
You can tap the up-arrow on an individual change to upload it first. The pending-sync screen is available only on mobile and shows the queue for your device.
Check whether cached data is stale
Offline thresholds and job lists may be out of date. Open Your changes from the sync indicator and read the freshness line on the status card:
- Data may be outdated appears after about 12 hours.
- Data is outdated · Connect to get latest data appears after about 24 hours.
Reconnect and allow the app to upload changes and refresh the data. If the line still shows that the data is outdated, tap Get latest data. This option is unavailable while offline, while changes are waiting, or while an upload or refresh is running.